Support

Outcome

Send enough safe evidence for Andy support to trace a public-contract failure.

Prerequisites

• The andy-partner version, operation name, request ID, and stable problem or exit category.
• The Workspace or Agent ID only when safe to share.

Prepare safe evidence

Subject: Andy request <request-id>

Client version:
Operation:
Request ID:
Stable problem or exit category:

Do not send passwords, User session tokens, Workspace API Keys, private Knowledge, or customer conversations.

Machine-readable verification

Run the failing command with --json, remove secrets and private content, and confirm the retained evidence includes meta.requestId or the CLI exit category.

Next step

Open the support bubble in the signed-in Andy App, choose Talk to the team, and include the completed safe template. Reply Email comes from the provider sender configured in Soporte and returns you to the original App ticket; continue there.